Gold & Starter Plans:

All customers have access to our extensive knowledge base full of answers to many common questions, product documentation, tutorials, customer forums and more.  If you have exhausted the knowledge base and cannot find the answer you are looking for, you may submit a support ticket to the SingleFeed Support Team.  The Support Team is available to help with all questions related to the SingleFeed product, from integration issues to functionality questions.  We are not able to assist on issues with your shopping engine accounts or ranking unless they are a directly related to the data feed we have delivered.  We reply to all support tickets within 24-48 business hours (M-F 8-5pm PST).

Premium Plan:

Customers on the Premium plan may utilize all of the above options and, in addition, have access to a personal account manager who will be available up to two hours a month by phone or email to answer any questions relating to SingleFeed or the shopping engines and who can help you optimize your data feeds.

If you wish to update your service plan, please visit the Profile tab within your account.

Full Service:

For our full service customers, we do anything and everything necessary to help you achieve a target ROAS on the shopping engines.  We manage everything for you, from start to finish.  Contact us for more information and an initial consult.